Shipping Policy

Last updated: June 8, 2026

Thank you for shopping with Oléa. This Shipping Policy explains how and when your order will be processed and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1 business day (Monday through Friday, excluding holidays) after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package.

2. Shipping Times

We currently ship within the United States. Standard shipping typically takes 3 to 5 business days after your order has been processed.

Please note that delivery times are estimates and are not guaranteed. Once a package leaves our facility, delivery timelines are in the hands of the carrier and may be affected by factors beyond our control, such as weather, carrier delays, or high-volume periods.

3. Shipping Costs

• Free standard shipping on all orders over $50.
• Orders under $50 are charged a flat standard shipping rate, which will be calculated and displayed at checkout before you complete your purchase.

4. Shipping Address

Please make sure your shipping address and contact information are accurate and complete at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice a mistake in your shipping address after placing your order, please contact us as soon as possible at support@get-olea.com. We will do our best to update it before the order ships, but we cannot guarantee changes once an order has entered processing.

5. Delivery Confirmation

Tracking information provided by the carrier, including delivery confirmation, is considered sufficient proof of delivery. If your tracking shows your order as delivered but you have not received it, please first check with neighbors and your local carrier, then contact us at support@get-olea.com and we will do our best to help.

6. Lost, Stolen, or Damaged Packages

If your order arrives damaged, please contact us at support@get-olea.com within 7 days of delivery with a description and photo of the issue, and we will make it right.

For lost or stolen packages confirmed as delivered by the carrier, we will work with you and the carrier to resolve the situation, though we cannot guarantee a replacement or refund in every case.

7. Questions

If you have any questions about your shipment or this Shipping Policy, please contact us:

Email: support@get-olea.com