Refund Policy

Last updated: June 8, 2026

At Oléa, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with applicable consumer protection standards.

1. Eligibility for Returns and Refunds

We accept returns or refund requests for eligible products within 60 days of delivery. To be eligible for a return, your item must meet the following conditions:

• It must be unused and in the same condition that you received it.
• It must be unopened and with the original safety seal intact.
• It must be in its original packaging.
• It must be accompanied by a valid proof of purchase, such as an order number or receipt.

For health and safety reasons, the following are not eligible for return or refund:

• Supplements or health products that have been opened, unsealed, or used.
• Gift cards.
• Final sale or clearance items as marked.

2. How to Initiate a Return or Refund

To begin a return or refund request, contact our support team at:

Email: support@get-olea.com

We will email you the return address once you have contacted us. Please wait for confirmation and instructions before sending any item back. Items sent back without authorization may not be eligible for a refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you by email. If the return is approved, we will issue a refund to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.

Refunds are issued for the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable.

4. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective, damaged on arrival, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

5. Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at support@get-olea.com with a description and photo of the issue within 7 days of receiving your order.

6. Late or Missing Refunds

If you have not received your refund yet, please do the following:

• Check your payment account or bank statement again.
• Contact your credit card provider or payment service, as processing times may vary.
• If after 10 business days you still have not received your refund, contact us for further assistance.

7. Disputes and Chargebacks

Before filing a chargeback or payment dispute, please contact our support team so we can resolve the issue directly. We are committed to resolving all concerns in compliance with the policies of our payment providers, including Stripe, PayPal, Klarna, and Shopify Payments.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date above.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@get-olea.com

By placing an order on our website, you agree to the terms outlined in this Refund Policy.